Make the ticket title a direct summary of the issue, such as “Subscription status not updated,” “Windows client won’t connect,” or “Japan route access issue.” Start by explaining the expected result, then describe what actually happened, and finish with the troubleshooting steps completed. Avoid vague descriptions such as “doesn’t work” or “too slow,” which provide too little context for diagnosis.
Account & Subscription
Describe the subscription status currently shown, any message on the relevant page, and what you did before the issue appeared. YsVPN registration requires no email address; a username and password are sufficient. Never include your password in a ticket.
Connections & Clients
Specify whether you are using Windows, macOS, iOS, Android, or Linux, and indicate whether the client is at the import, connection, or verification stage. If an error appears, copy it in full or attach a screenshot, and note whether switching to another route changes the result.
Routes & Access
State the region where the target service is located, the currently selected exit region, and whether the issue is persistent or limited to a specific network environment. YsVPN covers 90+ countries and 200+ routes; choose a route that matches the target region first, then troubleshoot in light of the local network conditions.
Billing & Refunds
Include the relevant plan, payment method, and status shown on the order page. YsVPN supports Alipay, WeChat Pay, and USDT, and offers a 60-day no-questions-asked refund. For order-related matters, submit a user panel ticket so the account record can be checked.
Security reminder: Do not include your account password, payment password, or complete payment credentials in a ticket. To explain a payment issue, provide the order status visible in the user panel and only the necessary screenshots.